General Questions

1. What is Pour Choices Wine Club?
   
   • Answer: Pour Choices Wine Club is an inclusive community that offers unique wine-related experiences, from curated wine tours to educational events led by our experienced sommelier, Jaby Dayle. We focus on making wine accessible, fun, and engaging for everyone.
2. How do I join the Pour Choices Wine Club?
   
   • Answer: Joining is easy! You can subscribe to our newsletter for the latest updates on events, or follow us on social media. To participate in events, simply purchase a ticket for the event you're interested in.
3. Who can attend Pour Choices events?
   
   • Answer: Our events are open to everyone aged 19 and older, regardless of your wine knowledge or experience. We aim to create a welcoming environment for all, with a special focus on inclusivity.

Event-Related Questions

1. How do I purchase tickets for an event?
   
   • Answer: You can purchase tickets directly through our website. Just navigate to the event you’re interested in, select your tickets, and proceed to checkout.
2. What should I bring to a Pour Choices event?
   
   • Answer: It depends on the event, but generally, we recommend bringing comfortable clothing, a camera for capturing memories, and an open mind ready to learn and have fun! Specific event details will be provided in your confirmation email.
3. I purchased a ticket, but I haven’t received it. Where’s my ticket?
   
   • Answer:  When you purchase a ticket for one of our events, you’ll receive a confirmation receipt via email. This receipt serves as your proof of purchase, and there’s no separate physical ticket issued. Rest assured, all the necessary details for the event, including the exact pick-up location and any other important information, will be sent to you 2 days prior to the event. If you have any questions in the meantime, feel free to reach out to us!

1. What is your refund policy?
   
   • Answer: Our refund policy varies depending on the event. Generally, 60% of the ticket price is non-refundable, covering essential costs like transportation, sommelier fees, and administrative expenses. The remaining 40% is refundable if you choose not to attend a rescheduled event. For more details, please visit our Refund Policy page.
2. What happens if an event is postponed?
   
   • Answer: If an event is postponed due to weather or other unforeseen circumstances, you will have the option to transfer your ticket to the new date or request a partial refund. We will notify you via email with all the details.
3. Can I transfer my ticket to someone else?
   
   • Answer: Yes, tickets are transferable. If you can’t make it to an event, you can transfer your ticket to a friend or family member. Just contact us with the new attendee’s details.

Specific Event Questions

1. What is included in the ticket price for the Wine Tours?
   
   • Answer: The ticket price includes roundtrip transportation, a welcome toast, guided tastings at two wineries, and a visit to a lavender farm. Some ticket options also include flower picking and additional experiences.
2. Do I need to be a wine expert to attend your events?
   
   • Answer: Absolutely not! Our events are designed for everyone, from complete beginners to seasoned wine enthusiasts. Our sommelier, Jaby Dayle, ensures that everyone feels comfortable and learns something new.
3. Where does the bus pick us up?   
   Answer: Pick-up locations vary depending on the event. To ensure everything runs smoothly, we send the exact details of our wine tour pick-up locations 2 days prior to the event. This allows us to accommodate any last-minute changes due to traffic or other factors. Additionally, we create a group chat on WhatsApp for each event to keep you updated quickly about any changes.

Booking & Payment Questions

1. How can I pay for my ticket?
   
   • Answer: We accept all major credit cards and PayPal. You can pay securely through our website during the checkout process.
2. How do I use a promo code or apply a credit to my purchase?
   
   • Answer: If you have a promo code or credit to use, you can apply it during the checkout process. When you reach the payment page, look for the section that says "Promo Code" and enter your code there. The discount or credit will be applied to your total automatically. If you have any trouble finding this option or applying your code, please don’t hesitate to contact us for assistance!
3. Can I book a private event?
   
   • Answer: Yes, we offer private events such as custom wine tastings, corporate events, and private tours. Please contact us directly to discuss your needs and receive a quote.

Post-Event Questions

1. Will I receive photos from the event?
   
   • Answer: Yes, if a photographer is present at the event, we will share a link to the event photos within a week. Keep an eye on your email or check our social media for updates.
2. How can I give feedback about my experience?
   
   • Answer: We love hearing from our attendees! After the event, we’ll send you a brief survey where you can share your thoughts. Your feedback helps us improve future events.

Safety & Accessibility Questions

1. Are your events accessible?
   
   • Answer: We strive to make our events as accessible as possible. If you have specific needs, please contact us in advance so we can accommodate you.
2. What safety measures are in place during your events?
   
   • Answer: Your safety is our priority. We comply with all local health guidelines and ensure that all venues and transportation are sanitized and safe. 

Miscellaneous Questions

1. Can I bring my own wine to an event?
   
   • Answer: For most of our events, we ask that you enjoy the wines we’ve curated for the experience. However, for specific events like private tastings, this may be possible. Please contact us to confirm.
2. How can I stay updated on upcoming events?
   
   • Answer: The best way to stay informed is by subscribing to our newsletter and following us on social media. We regularly post updates about new events, promotions, and more!